January 23, 2023

A local Insurance company is looking for a Customer Service Representative. The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction. This is a full time, long term opportunity located in Redding, CA.
Requirements of the Customer Service Representative:
  • Excellent customer service 
  • Needs to have a license or willing to get a license
  • Will attend training in Texas for 1 week in next 6 months
  • Understanding it is a fast paced and busy office and being able to keep up with work
  • Strong listening, oral and written communications skills
  • Goal oriented: highly motivated and resourceful to achieve results
  • Will need good computer skills and ability to type 
  • Ability to learn and apply product and customer knowledge to professionally service, and assist in the marketing of products
  • Ability to pay close attention to detail and accuracy
  • Ability to create and maintain business relationships with prospects and policyholders
Benefits of the Customer Service Representative:
Starting at $18.00-$20.00 an hour, depending on experience
After 3 Month Probation:  range would be $20 to $26 per hour in first year depending on license and contributions to agency
Monday-Friday 8:00am-5:00pm

Responsibilities of the Customer Service Representative:
  • Scheduling and Calendar Management 
  • Answer Phones 
  • Process tasks 
  • Answer telephones, transfer calls, take notes, and answer questions as needed
  • Provide customer service and support to clients as needed to ensure client satisfaction
  • Assist Producers in appointment preparation
  • Follow-up with customers
  • Other duties as assigned
O2 Employment Services is an Equal Employment Opportunity Employer. Reasonable accommodations may be made to enable individuals with disabilities or sincerely held religious beliefs to perform the essential functions of the position. This job appears on the O2 Staffing job board and Simpson University job board.