O2 Employment Services is looking for an internal Software Support Specialist to enhance and streamline our company’s technology processes. This is a full-time, regular role in Redding, CA.
This role will be responsible for updating software programs, optimizing API integrations, and exploring AI-driven solutions to improve efficiency. The ideal candidate is tech-savvy, resourceful, and eager to help employees navigate software tools effectively.
Compensation of the Software Support Specialist:
- $20- $25 per hour, depending on experience
- Vision, dental, medical offered through O2
- Monday through Friday, 8:00 am to 5:00 pm; occasional evening and weekend work is required as job duties demand.
- Alternative workweek schedules are optional.
Qualifications of the Software Support Specialist:
- Strong understanding of various software applications and AI tools.
- Ability to read and interpret software documentation.
- Problem-solving mindset with a focus on efficiency and innovation.
- Excellent communication skills (Writing and Oral) for training and support.
- Experience with APIs and system integrations is a plus.
Responsibilities of the Software Support Specialist:
- Software Management & Updates
- Keep company software and applications up to date.
- Inform staff of software changes and provide necessary training.
- Assist in developing policies and best practices for each software.
- Technical Support & Training
- Serve as the go-to resource for employees with software-related questions.
- Read and interpret software manuals to provide clear guidance.
- Troubleshoot software issues and escalate when necessary.
- Process Efficiency & AI Integration
- Research and implement AI solutions to simplify workflows.
- Identify opportunities to reduce complexity in daily operations.
- Recommend process improvements to enhance productivity.
- API & System Integrations
- Assist with API connections and ensure seamless software communication.
- Work with vendors or internal teams to optimize system integrations.
- Software Knowledge
- Adobe
- Microsoft 365 programs
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
O2 Employment Services is an Equal Employment Opportunity Employer. Reasonable accommodations may be made to enable individuals with disabilities or sincerely held religious beliefs to perform the essential functions of the position. This job appears on the O2 Staffing job board.