O2 Employment Services is working with a local Transportation company who is looking for a Dispatcher/Biller. This is a full-time, long-term role in Redding, CA.
Compensation of the Dispatcher/Biller:
- $18- $19 per hour, depending on experience
- Vision, dental, medical offered through O2
- Monday – Friday 8:00am – 5:00pm
Qualifications of the Dispatcher/Biller:
- Must have excellent communication skills.
- Proficient in handling multi-line phone systems.
- Able to work effectively under fast-paced and changing conditions.
- Must be computer literate, professional, organized, and detail-oriented.
- Strong ability to multitask is essential, as this role involves monitoring multiple drivers and managing high call volumes simultaneously.
- Complete a successful DMV check to drive shuttle vans to the shop for repairs occasionally.
Responsibilities of the Dispatcher/Biller:
- Consistently complete daily paperwork accurately and in a timely manner to ensure smooth operations.
- Provide exceptional customer service, ensuring high levels of customer satisfaction through effective communication and problem resolution.
- Follow and maintain HIPAA procedures, ensuring the confidentiality of all sensitive information.
- Maintain office records, including billing, driver logs, customer accounts, employee certifications, supplies, and vehicle maintenance records.
- Assist in the training of new staff, providing guidance and support to ensure a smooth onboarding process.
- Demonstrate a positive, respectful, and professional attitude with customers, co-workers, and supervisors at all times.
- Promptly handle and document any reports of accidents, incidents, or complaints, ensuring proper follow-up and resolution.
- Accurately post payments from customers and facilities, ensuring timely and precise record-keeping.
- Manage multiple phone lines efficiently, keeping accurate records of calls, order details, and customer interactions.
- Prepare and assign daily driver schedules, ensuring efficiency, productivity, and appropriate alignment with client needs and driver restrictions.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
O2 Employment Services is an Equal Employment Opportunity Employer. Reasonable accommodations may be made to enable individuals with disabilities or sincerely held religious beliefs to perform the essential functions of the position. This job appears on the O2 Staffing job board and Simpson University job board.