September 16, 2021

Customer Support Specialist

A local textbook publisher is seeking candidates to provide product and customer support and to act as a liaison between departments. This position involves direct contact with potential and active clients, customers and a high volume of calls and emails. The successful candidate will work with student support, sales, and orders teams, and might be tapped for other miscellaneous projects. The ideal candidate will thrive in a dynamic  environment and possesses the ability to multitask and operate under deadlines. Applicants must demonstrate initiative and a willingness to tackle new projects.

Qualifications and skills:

  •  Previous customer support experience
  • Capacity to quickly learn new digital platforms
  • Strong listening, oral, and communication skills
  • Excellent interpersonal skills
  • Ability to multitask and manage time
  • Solid organizational skills
  •  Friendly and approachable demeanor
  • Attention to detail and methodical approach
  • Reliable, punctual and self-motivated
  • Familiarity with Office Suite (i.e. Excel, Word, and PowerPoint)

Pay range: $16-18 per hour

Duties and responsibilities:

  • Communicate with customers via email and phone
  • Troubleshoot issues related to eBook platform
  •  Understand proprietary eBook platform and give demos to interested parties
  • Assist customers with orders, tracking, returns, and refunds
  • Answer sales-related questions and document in the client-management system
  • Work directly with Sales and Marketing Manager and support team
  • Field textbook orders and enter into QuickBooks for processing
O2 Employment Services is an Equal Employment Opportunity Employer. Reasonable accommodations may be made to enable individuals with disabilities or sincerely held religious beliefs to perform the essential functions of the position.