Client Advocate summary:
Responsible for directing and providing crisis intervention and advocacy to victims of child abuse, elder abuse (family violence), domestic violence and sexual assault. This is a part time position that works as part of an overall team to provide services and support through agency programs, partners and outside resources provided by collaborative agencies.
Client Advocate Qualifications:
- Excellent computer skills. Working knowledge of computers and Microsoft Word, Excel, and donor programs.
- Grant research and writing skills helpful.
- Ability to work with minimum supervision and as a team member.
- Ability to maintain good rapport with staff, board members, volunteers, and donors.
- Knowledge and support of issues as described in Mission Statement.
- Maintain a working knowledge of community resources.
- Awareness of the various aspects of physical, sexual, and emotional violence.
- Valid California driver’s license and certificate of insurance.
- Access to reliable transportation.
- Satisfactory completion of 66-hour domestic violence and sexual assault crisis intervention training (post-hiring requirement).
- Ability to pass a background investigation (fingerprinting) and pre-employment drug testing.
$15.00 to $18.00 an hour
Client Advocate Responsibilities:
- Client intake and needs assessment.
- Case Management.
- Ensure that residents of all ages are provided with a safe, therapeutic environment for healing, recovery, and growth by adhering to department philosophy and procedures at all times.
- Reinforce, affirm, and model positive parenting techniques for adults and their children.
- Help victims identify and access appropriate services for themselves and their children if applicable.
- Follow-ups with clients include client callbacks, appointments, and drop-ins.
- Referrals to appropriate agencies, including onsite and offsite partners and collaborative Work a minimum of 2 shifts per month on the Crisis Hotline rotation.
- Represent the Agency appropriately in both dress and manner.
- Keep accurate records of hours and submit time sheet at the end of each pay period.
- Capacity to balance and provide self-care while meeting the demands of the agency.
- Other related duties as assigned.
- Perform advocacy services as required.
- Input collected data from intakes into statistical program.
- Answer crisis phones, providing crisis intervention and referrals and serve as backup for front desk.
- Interview, assess and counsel clients for services as needed.
- Provide short-term domestic violence and /or sexual assault crisis intervention and peer counseling.
- Assist clients with obtaining protective/custody orders through the court.
- Attend Family Court and/or Criminal Court, record court decisions, and post decision to client files.
- Respond to requests for on-site domestic violence/sexual assault advocacy and accompaniment when requested.
- Complete and turn in required forms and documentation of services provided.
- Attend and participate in staff meeting and in-service trainings, as required.
- Maintain the confidentiality of client information.
- Maintain confidentiality of business.
O2 Employment Services is an Equal Employment Opportunity Employer. Reasonable accommodations may be made to enable individuals with disabilities or sincerely held religious beliefs to perform the essential functions of the position.