October 5, 2020

O2 Staffing is currently seeking an experienced Systems Administrator to fill an opening with an IT provider located in Redding, CA. The ideal candidates should be a friendly, self-motivated team player looking to provide excellent service.

Requirements of the Systems Administrator

  • Professional IT Certifications, such as: CompTIA, Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, SonicWall CSSA, Cisco CCNA, or VMware VCP
  • Interpersonal skills: such as telephony skills, communication skills, active listening and
  • customer-care
  • Diagnosis skills of technical issues
  • Ability to multi-task and adapt to changes quickly
  • Technical awareness: ability to match resources to technical issues appropriately
  • Service awareness of all organization’s key IT services for which support is being provided
  • Understanding of support tools, techniques, and how technology is used to provide IT services
  • Typing skills to ensure quick and accurate entry of service request details
  • Self-motivated with the ability to work in a fast-paced environment

Benefits of the Systems Administrator

  • $20+/hour
  • Monday-Friday
  • Voluntary medical, dental, vision and term-life insurance
  • Full-time, Long-term

Essential Duties/ Responsibilities of the Systems Administrator

  • Manage virtual and physical Windows servers
  • Manage Active Directory, and server and workstation patching
  • Implement and support client local backups and replication
  • Maintain the integrity of server infrastructure by implementing industry best-practices regarding privacy, security, and regulatory compliance
  • Technical implementation and support at the network level: WAN and LAN connectivity, routers, firewalls, and security
  • Remote access solution implementation and support: VPN and Terminal Services
  • Develop and maintain documentation about current environment setup, standard operating procedures, and best practices
  • Manage end user accounts, permissions, access rights, and storage allocations in accordance with best practices
  • Anticipate, mitigate, identify, troubleshoot, and correct hardware and software issues on servers and workstations. Escalate incidents utilizing predetermined metrics
  • Practice server asset management, including maintenance of server component inventory and related documentation and technical specifications information
  • Develop required reports in response to business user and management needs
  • Recommend, schedule, and perform software and hardware upgrades, patches and reconfigurations
  • Manage vendors and contractors to secure software products and services
  • Manage the physical environment of the server racks including cable management, documentation, and labeling
  • Have conceptual knowledge of NAS and SAN storage management
  • Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
  • Coordinate with network engineering, business application, and database administration functions to implement desktop and server systems that utilize industry best practices to meet corporate objectives
  • Participate in and support capacity planning and the development of long-term strategic goals for systems and software in conjunction with end-users and department managers
  • Other duties as assigned

Additional Duties/ Responsibilities of the Systems Administrator

  • Maintain a high level of customer service, perception, and satisfaction
  • Ability to work within a team and communicate effectively
  • Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals
  • Document internal processes and procedures related to duties and responsibilities
  • Document client network, hardware, and credential changes in CRM
  • Responsible for entering time and expenses in CRM as it occurs
  • Work through a daily schedule in CRM that has been established through the dispatch process
  • Understand and follow processes pertaining to CRM
  • Enter all work as service tickets into CRM
  • Review IT publications and online materials to remain up to date with current and future technologies emerging in the industry
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