CLIENT ADVOCATE Summary:
A local non-profit is hiring a NIGHT SHIFT CLIENT ADVOCATE. for their facility. This is full-time, long-term position. The ideal candidate will responsible for the overnight operation, and security of residence and Crisis Hotline. This includes providing crisis intervention and advocacy to men, women and children in residents and over the phone. This also includes providing direct services to children and families living in residence. Specialize in completing entries and exits to residence and ensure all paperwork is complete. This position functions as a supportive member of the Residence team, which provides comprehensive direct services to children and families including emergency shelter and transportation, crisis intervention, personal advocacy, case management, and community referrals.
NIGHT SHIFT CLIENT ADVOCATE HOURS:
4PM-2:30AM with a 30 minute lunch.
General CLIENT ADVOCATE Functions:
- Ensure the security of the housing facility during shift.
- Assure all clients are on sight, safe and accounted for nightly.
- Maintain high visibility and availability throughout residence. Initiate contact and interact with residents providing them information, education, counsel, emotional support, and residence rules.
- Perform area sweeps including playground, parking lot for client cars, and courtyard frequently
- Answer business phones i.e., relay messages to residents, provide information to the general public calling after hours.
- Answer crisis calls, as necessary.
- Maintain communication with the Crisis Line Coordinator and/or keep current on crisis line information through attendance of crisis line meetings.
- Provide immediate/emergency needs, support, resources and direction for after-hours CFS intakes.
- Determine exits and entries for emergency shelter as needed, complete all paperwork involved.
- Complete data entry remaining from all other shifts.
- Maintain accurate client records, ensure client files are completed.
- Review Emails and client files.
- Process ride requests (in particular rides to court hearings and school).
- Reinforce, affirm, and model positive parenting techniques for mothers and their children; this includes direct contact and supervision of children.
- Ensure that residents of all ages are provided with a safe, therapeutic environment for healing, recovery, and growth by adhering to department philosophy and procedures at all times.
- Model and encourage interactive play with children one-on-one, with their parents, and in groups.
- Maintain children’s play areas (indoor and outdoor) by monitoring for safety, cleanliness, and developmentally appropriate toys.
- Develop and maintain professional relationships with schools, child care providers, and other family-oriented service providers.
- Research topics related to presentations and other outreach activities, as assigned by Supervisor.
- Answer business phones throughout shift as necessary to provide information about One SAFE Place services, and relay any messages to clients and/or staff.
- Ensure the security of the Residence facility, including all staff and clients, throughout all hours worked.
- Provide on-call Crisis Hotline coverage during non-business hours to provide crisis intervention, personal advocacy, needs assessments, safety planning, education, and referrals to community members as needed.
- Other related duties as assigned.
- Satisfactory completion of at least 6 ECE units preferred.
- AA degree in human service field, early childhood education, or equivalent experience preferred.
- Working knowledge of technical skills such a data entry, Microsoft Office Suite, and create content for social media and website publication.
- Satisfactory completion of CalOES-mandated 66-hour domestic violence and sexual assault crisis intervention training course as well as on-going completion of continuing education units to maintain status as CalOES recognized domestic violence and sexual assault counselor.
- Ability to maintain good rapport with staff
- Knowledge of domestic violence and sexual assault dynamics.
- Valid California driver’s license and certificate of insurance
- Free from any personal involvement with domestic violence and/or sexual assault for one year
- Experience working with children and adults in educational settings.
- Ability to facilitate group discussions and present publicly to small and large groups.
- Excellent written and oral communication skills.