June 24, 2020

Summary for Patient Communication Coordinator

O2 Employment Services, Northern California’s leader in staffing and recruitment, is working with a local Optometrist office to find their next Patient Communication Coordinator. Ideal candidates will be positive, detail oriented, and task driven. This is a full time, long term opportunity located in Redding, CA.

This position carries out responsibilities in the following functional areas: scheduling, appointments, answering incoming phone calls, patient benefits counseling, and overseeing internal / external communication with staff and doctors. This is a cross-trainable position that may include additional job responsibilities, such as reception, verification of insurances, billing clerk, etc.


  • Knows all doctors’ schedules so that the Coordinator can expedite filing cancelled or rescheduled appointments
  • Creates and maintains recall lists
  • Propagates statistical analysis spreadsheets
  • Notifies pre-appointed patients at least 4 weeks in advance by email, text and/or phone, sending letters or postcards if necessary
  • Discusses the next day’s schedule with the front desk and office manager to determine which patients should/could be double booked
  • Prepares daily schedule with vital patient notes for team huddles
  • Communicates with patients regarding test results
  • Carries out doctor-directed patient communication on any subject
  • Oversees completion of any referral/referred clinical communications (Lasik co-management, specialists, schools, etc.)
  • Collects and enters patient demographic and insurance information into the electronic medical record
  • Pulls insurance and scans insurance cards, collects payment
  • Performs other incidental and related duties as required and assigned


  • Must have computer skills and the ability to learn EMR system
  • Ideal candidate will have at least one year’s experience in medical reception, answering multi-line phone system and managing the patient schedule
  • Strong ability to multi-task with high degree of accuracy, attention to detail a must
  • Excellent customer service
  • Strong analytical and problem solving skills
  • Superior verbal and written skills
  • Strong interpersonal skills essential


$14-16 DOE


Mon-Thurs 8-5 Friday 8-1

This document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

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