O2 Employment Services, Northern California’s leader in staffing and recruitment, is working with a local nonprofit to find a PATIENT ADVOCATE.
This position is located in REDDING, CALIFORNIA.
Under the supervision of the Client Services Director, the Patient Advocate provides support services for the Mercy Family Health Center (MFHC), and Hill Country Community Center (HCCC) supporting continuum of care for patients who are victims and survivors of human trafficking. The Patient Advocate will be embedded part-time at MFHC.
DUTIES for PATIENT ADVOCATE
Direct Client Services
Phone line support; answering direct line and returning messages
Scheduling appointments and follow up
Assistance with Medi-Cal troubleshooting
Patient follow up to ensure care plan prescribed by MFHC and HCCC staff is in process, including; labs, tests, prescription orders and miscellaneous directed items
Warm hand referrals and linkage to community resources
Coordinate, facilitate, and otherwise assist patient with transportation and childcare as needed
Advocate for clients within the health system, schools, the legal system, social service and community agencies and other helping professionals
Foster problem-solving, conflict resolution and non-violent interactive skills
24-hour Support and Information Line
Provides information about One SAFE Place services and other appropriate referrals to callers.
Provides triage and crisis intervention counseling via telephone.
Provides danger assessment and safety planning for crisis line callers.
Identifies and reports cases of suspected child, elder and dependent abuse.
Conducts screenings of clients requesting emergency shelter.
Enters all call data into database in a timely manner.
Dispatches Advocates as requested
Attend and participate in organization and external meetings and committees, as assigned
Maintain accurate timesheets and other work-related documents
Represent the agency in community speaking engagements and networking opportunities, as assigned
Occasional “on-call” coverage during non-business hours to answer crisis calls and provide crisis intervention, needs assessments, safety planning, education, and referrals to victims of human trafficking, domestic violence, and/or sexual assault.
Other job duties as assigned
ADA Job Characteristics:
Work environment is primarily in an office setting. Local travel (driving) may be required to attend off-site meetings, as needed. Lift and carry 25 lbs., extend both arms above the head and/or reach below the waist, stoop, squat, crawl, bend the back or open lower-level filing drawers, or to retrieve stored items, climb a ladder or stairs, or use an elevator. Sit frequently and/or stand when filing, using copier, etc. Use fine manipulation (hands and wrist) to operate a keyboard, take notes; utilize desk calculator, file and copy documents. Corrected vision to normal range. Speak in normal vocal tone and range, and communicate clearly and concisely to others. Apply normal reasoning and detail as required in the accomplishment of job duties.
QUALIFICATIONS for PATIENT ADVOCATE
Master’s Degree preferred; BA/BS plus 2 years’ experience or equivalent experience required
Experience working with clients who have experienced domestic violence and sexual assault preferred
Healthcare experience preferred
Ability to work both independently and as a team member
Excellent oral and written communication skills
Bilingual/bicultural individual preferred
Successful completion of nonprofit’s 66-hour domestic violence and sexual assault Crisis Intervention Counselor training (post-hiring requirement)
Provide copy of valid California driver license, have reliable transportation, and submit current proof of vehicle insurance
Satisfactory results from DOJ background check and TB Test (post-employment offer requirement)