May 2, 2019

O2 Employment Services, Northern California’s leader in staffing and recruitment, is working with a local nonprofit to find a PATIENT ADVOCATE.

This position is located in REDDING, CALIFORNIA.


Under the supervision of the Client Services Director, the Patient Advocate provides support services for the Mercy Family Health Center (MFHC), and Hill Country Community Center (HCCC) supporting continuum of care for patients who are victims and survivors of human trafficking. The Patient Advocate will be embedded part-time at MFHC.




Direct Client Services

 Phone line support; answering direct line and returning messages
 Scheduling appointments and follow up
 Assistance with Medi-Cal troubleshooting
 Patient follow up to ensure care plan prescribed by MFHC and HCCC staff is in process, including; labs, tests, prescription orders and miscellaneous directed items
 Warm hand referrals and linkage to community resources
 Coordinate, facilitate, and otherwise assist patient with transportation and childcare as needed
 Advocate for clients within the health system, schools, the legal system, social service and community agencies and other helping professionals
 Foster problem-solving, conflict resolution and non-violent interactive skills

24-hour Support and Information Line

 Provides information about One SAFE Place services and other appropriate referrals to callers.
 Provides triage and crisis intervention counseling via telephone.
 Provides danger assessment and safety planning for crisis line callers.
 Identifies and reports cases of suspected child, elder and dependent abuse.
 Conducts screenings of clients requesting emergency shelter.
 Enters all call data into database in a timely manner.
 Dispatches Advocates as requested

Other Responsibilities

 Attend and participate in organization and external meetings and committees, as assigned
 Maintain accurate timesheets and other work-related documents
 Represent the agency in community speaking engagements and networking opportunities, as assigned

 Occasional “on-call” coverage during non-business hours to answer crisis calls and provide crisis intervention, needs assessments, safety planning, education, and referrals to victims of human trafficking, domestic violence, and/or sexual assault.
 Other job duties as assigned

ADA Job Characteristics:
Work environment is primarily in an office setting. Local travel (driving) may be required to attend off-site meetings, as needed. Lift and carry 25 lbs., extend both arms above the head and/or reach below the waist, stoop, squat, crawl, bend the back or open lower-level filing drawers, or to retrieve stored items, climb a ladder or stairs, or use an elevator. Sit frequently and/or stand when filing, using copier, etc. Use fine manipulation (hands and wrist) to operate a keyboard, take notes; utilize desk calculator, file and copy documents. Corrected vision to normal range. Speak in normal vocal tone and range, and communicate clearly and concisely to others. Apply normal reasoning and detail as required in the accomplishment of job duties.


 Master’s Degree preferred; BA/BS plus 2 years’ experience or equivalent experience required
 Experience working with clients who have experienced domestic violence and sexual assault preferred
 Healthcare experience preferred
 Ability to work both independently and as a team member
 Excellent oral and written communication skills
 Bilingual/bicultural individual preferred
 Successful completion of nonprofit’s 66-hour domestic violence and sexual assault Crisis Intervention Counselor training (post-hiring requirement)
 Provide copy of valid California driver license, have reliable transportation, and submit current proof of vehicle insurance
 Satisfactory results from DOJ background check and TB Test (post-employment offer requirement)


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