SUMMARY for Client Advocate
Responsible for the day-to-day operation, and security of the organization location. This includes providing crisis intervention and advocacy to men, women and children at the location. This also includes providing direct services to children and families living at the organization location while also working closely with all other staff and departments to develop and implement child-focused supportive services and prevention education for families and children. Specialize in completing entries and exits to residence and ensure all paperwork is complete. This position functions as a supportive member of the Residence team, which provides comprehensive direct services to children and families including emergency shelter and transportation, crisis intervention, personal advocacy, case management, and community referrals.
$15/hour+ with growth potential
DUTIES for Client Advocate
- Provide Case Management (adult and children) or work with Case Manager and assist with case plan as advised.
- Provide documentation and assist with group childcare and children’s group facilitation, when needed.
- Maintain high visibility and availability throughout Residence. Initiate contact and interact with residents providing them information, education, counsel, and emotional support.
- Provide advocacy and support using Trauma informed care practices.
- Respond to requests for on-site domestic violence/sexual assault advocacy and accompaniment when requested.
- Follow up with Sexual Assault Victims within 72 hours.
- Maintain Residence rules.
- Answer business phones i.e., relay messages to residents, provide information about services to the general public calling after hours.
- Answer crisis calls, as necessary, provide crisis counseling and referrals and assist volunteer crisis line advocates with victims seeking services through the 24-hr. crisis line.
- Responsible for evening program and group implementation in collaboration with the day time Advocates.
- Ensure that residents of all ages are provided with a safe, therapeutic environment for healing, recovery, and growth by adhering to department philosophy and procedures at all times.
- Meet with parents and their children as needed to provide follow-up services, including appropriate referrals for families seeking assistance and support with social services, custody, counseling, medical and dental care, childcare, preschool, and school registration.
- Model and encourage interactive play with children one-on-one, with their parents, and in groups.
- Facilitate structured playtimes, groups, and educational programs for children and teens
- Maintain children’s play areas (indoor and outdoor) by monitoring for safety, cleanliness, and developmentally appropriate toys.
- Develop and maintain professional relationships with schools, child care providers, and other family-oriented service providers.
- Participate in planning and implementation of monthly awareness topics and events by providing opportunities for children and families to safely participate in positive social interactions and community functions.
- Willingness become familiar with, and implement operating principles in daily interactions with clients, staff and volunteers
- Maintain the confidentiality of client information, and internal business
- Maintain accurate records and documentation of all case notes, narratives, services provided, statistics, etc. to ensure that accurate client records are available in hardcopy and client database at all times.
- Work closely with all Residence and Client Services staff to provide comprehensive services to all clients.
- Assist with maintenance of the Residence facility, including cleaning and preparing rooms for new residents.
- Provide on-call Crisis Hotline coverage during non-business hours to provide crisis intervention, personal advocacy, needs assessments, safety planning, education, and referrals to community members as needed.
- Other related duties as assigned.
QUALIFICATIONS for Client Advocate
- Satisfactory completion of at least 6 ECE units preferred.
- AA degree in human service field, early childhood education, or equivalent experience preferred.
- Satisfactory completion of CalOES-mandated 66-hour domestic violence and sexual assault crisis intervention training course as well as on-going completion of continuing education units to maintain status as CalOES recognized domestic violence and sexual assault counselor.
- Grant research and writing skills helpful
- Ability to work with minimum supervision and as a team member
- Ability to maintain good rapport with staff, board members, volunteers and donors
- Awareness of the various aspects of physical, sexual and emotional violence
- Valid California driver’s license and certificate of insurance
- Access to reliable transportation
- Free from any personal involvement with domestic violence and/or sexual assault for one year.
- Demonstrated experience working with children and adults in educational settings.
- Willingness and ability to maintain appropriate boundaries with clients, staff, board members, and volunteers.
- Demonstrated professionalism, initiative, and time management skills as needed to work effectively individually, with minimal supervision, and as a member of a team and organization.
***Please apply online at www.o2es.com. You will find the link in the top right hand corner of the webpage. After you complete the online application, call us to schedule an interview! 530-223-4674