January 2, 2020

SUMMARY

O2 Employment Services, Northern California’s leader in staffing and recruitment, is working with a local company to find their next Dispatcher. Ideal candidates will be personable, detail oriented, and task driven. This is a full time, long term opportunity located in Redding, CA.

REQUIREMENTS for Dispatcher

  • High school diploma required; college coursework preferred.
  • Minimum of 1-3 years of clerical experience is required
  • Excellent phone skills
  • Requires excellent communication skills, including exceptionally professional written and verbal correspondence
  • Excellent computer knowledge, including MS Word, Excel, Outlook, and internet
  • A high level of attention to detail and accuracy is required
  • Good problem solving skills and good judgment
  • Must be able to work in a fast paced environment, learn new things quickly, handle multiple tasks, and prioritize responsibly
  • Must be self-motivated to work independently, as well as work well on a team
  • Must have strong attendance record and work ethic, and maintain a positive attitude at all times

COMPENSATION for Dispatcher

  • $14-16/hour

HOURS

Monday-Friday, daytime

RESPONSIBILITIES for Dispatcher

  • Answer telephones, transfer calls, take notes, and answer questions as needed.
  • Data entry, scheduling, database maintenance, and filing
  • Service
    1. Schedule service and maintenance appointments
    2. Dispatch Technicians
    3. Enter service calls on Coolfront
    4. Order/research service parts
    5. Call customers with quotes
    6. Track “To be continued” service calls and Pending Quotes
    7. Enter technicians daily service tickets/also, copy/follow up/track repairs
  • Planned Maintenance Agreement
    1. Offer/mail new agreements
    2. Mail renewal agreements
    3. Track monthly PM report
    4. Enter new agreements in computer
    5. Enter renewed agreements in computer
    6. Write out PM tickets for file
    7. Order filters for upcoming month
    8. Mail or Call for renewal reminders
  • Complete additional duties and/or tasks as assigned.
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