January 26, 2021

JOB SUMMARY

O2 Employment Services, Northern California’s leader in staffing and recruitment, is working with a local Insurance office to find their next INSURANCE Customer Service Rep. Ideal candidates will be an EXPERIENCED admin assistant who is personable, detail-oriented, and task-driven. These are full time, long term opportunities located in Redding, CA.

REQUIREMENTS for INSURANCE CSR

  • High school diploma required; college coursework preferred
  • Minimum 3 years of customer service experience is required
  • Must be willing to get insurance licenses in the future
  • Requires excellent communication skills, including exceptionally professional written and verbal correspondence
  • Excellent computer knowledge, including MS Word, Excel, Outlook, and the internet
  • Good problem-solving skills and good judgment
  • Must be able to work in a fast-paced environment, learn new things quickly, handle multiple tasks, and prioritize responsibly
  • Must have a strong attendance record and work ethic, and maintain a positive attitude at all times

PROFESSIONAL DEVELOPMENT

  • Will need to get an insurance license and eventually travel to Texas for training (expenses paid)
  • Light sales that can include adding cars, boats, or business for customers
  • Discussing coverage with customers, answering questions, and becoming knowledgeable with all our insurance carriers.
  • Problem-solve with customers for current insurance policies.

COMPENSATION for INSURANCE CSR

  • $35k-50k; Room to grow
  • Competitive Benefit Program

HOURS
Monday – Friday

RESPONSIBILITIES for INSURANCE CSR

  • Provide customer service and support to clients as needed to ensure client satisfaction
  • Answer telephones, transfer calls, take notes, and answer questions as needed
  • Data entry, scheduling, database maintenance
  • Electronic filing
  • Cash handling
  • Processing checks and credit card payments
  • Complete additional duties and/or tasks as assigned
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