May 3, 2021

O2 Employment Services, Northern California’s leader in staffing and recruitment, is working with a local heating and air conditioning company to find their next Dispatcher. Ideal candidates will be personable, detail oriented, and task driven. This is a full time, long term opportunity located in Redding, CA.

REQUIREMENTS for Dispatcher

  • High school diploma required; college coursework preferred.
  • Minimum of 1-3 years of clerical experience is required
  • Excellent phone skills
  • Requires excellent communication skills, including exceptionally professional written and verbal correspondence
  • Excellent computer knowledge, including MS Word, Excel, Outlook, and internet
  • A high level of attention to detail and accuracy is required
  • Good problem solving skills and good judgment
  • Must be able to work in a fast paced environment, learn new things quickly, handle multiple tasks, and prioritize responsibly
  • Must be self-motivated to work independently, as well as work well on a team
  • Must have strong attendance record and work ethic, and maintain a positive attitude at all times

COMPENSATION for Dispatcher

  • $15/hour to start with room for growth

HOURS

  • Monday-Friday, daytime

RESPONSIBILITIES for Dispatcher

  • Answer telephones, transfer calls, take notes, and answer questions as needed.
  • Data entry, scheduling, database maintenance, and filing
  • Service
    • Schedule service and maintenance appointments
    • Dispatch Technicians
    • Enter service calls on Coolfront
    • Order/research service parts
    • Call customers with quotes
    • Track “To be continued” service calls and Pending Quotes
    • Enter technicians daily service tickets/also, copy/follow up/track repairs
  • Planned Maintenance Agreement
    • Offer/mail new agreements
    • Mail renewal agreements
    • Track monthly PM report
    • Enter new agreements in computer
    • Enter renewed agreements in computer
    • Write out PM tickets for file
    • Order filters for upcoming month
    • Mail or Call for renewal reminders
  • Complete additional duties and/or tasks as assigned.
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